Mid-Atlantic Region Contractor Michael and Son Services has been named a recipient of the renowned President’s Award from Carrier for the 7th year in a row. The award provides recognition for outstanding dealers in the heating, ventilating and air-conditioning (HVAC) industry. One of Carrier’s most prestigious honors, the President’s Award is given to Carrier® Factory Authorized Dealers who achieve excellence in product promotions and deliver superior customer satisfaction. Recipients of this award demonstrate the very best in operational excellence, business effectiveness and the delivery of cutting-edge technology to its customers.
As a Carrier furnace repair contractor, Michael and Son Services exudes technical skillfulness, while also serving as a leader in promoting the Carrier brand. The company is consistent in its commitment to service excellence.
“This award is a testament to our hardworking employees and the pride they take in customer service,” said Elias Moussa, SVP of Operations for Michael and Son Services. “Carrier hosts an amazing event each year that serves as a fruitful and humbling experience to the top companies in the HVAC industry.”
2019 President’s Award recipients exemplify proven customer satisfaction and a willingness to go the extra mile.
Founded in 1976, Michael and Son Services built a strong reputation in the Mid-Atlantic region by providing excellent customer service. President and proud son, Basim Mansour strongly believes that we are the best company in the industry. We work hard daily to improve ourselves and exceed expectations. We will not stop until the job is done right!
“The 2019 Carrier President’s Award winners are true ambassadors of our industry who demonstrate excellence in providing customers with outstanding service day in and day out,” said Matthew Pine, president, Residential HVAC, Carrier. “This award further establishes these companies as leaders in their communities and serves as an example to all Carrier dealers of how HVAC businesses can thrive in any region.”
The President’s Award is designed to motivate Carrier dealers to review their businesses objectively and to reward dealers who have shown a dedication to service. This award presents the opportunity for recipients to serve as role models, share best practices and offer peer mentoring to help cultivate excellence across the dealer group.