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04:12 27 Feb 18
This company was fantastic! The had a same day appointment for a non- emergency. The technician was prompt and courteous and resolved my issue quickly. I previously used M.E. Flow and was less than satisfied; they quoted me well over $1000 to fix my issue with a part that I didn't need. So I'm ecstatic with the service provided by Michael & Sons!
23:33 16 May 18
Michael and Sons is my trusted home "Fix All"! As a repeat Home Care customer, I have my favorite techs, but 1 who I have come to believe is the best electrician EVER is John D. With each visit John shows experience, knowledge, professionalism and an "over the top passion" for not just the company, but for 100% customer satisfaction!! John D. is a valuable asset to Michael and Sons!! 5 stars isn't enough **********
13:28 21 May 18
I called Michael & Son for a check-up of my HVAC because they were highly rated on the Carrier web site. The company I purchased my unit from alleged that they lost their license to work in DC, so I had to find another provider. The technician who arrived was polite, efficient and explained everything he was doing during the check-up. At what we thought was the end of the check-up, the thermostat indicated a communication failure. The technician worked on the problem and phoned for assistance with trouble-shooting. Ultimately, he identified the root cause and addressed it, which took another 45 minutes. The root cause had to do with the original installation (which was done incorrectly by the original vendor), but the technician did not charge me to complete the repair, since he assumed responsibility for causing the communication fault. I really appreciated that - and am glad that I made the call to Michael & Son.
13:16 25 May 18
I had David out for my seasonal check up and I had a great experience! He was on time and very courteous. I could see he was very knowledgeable and listened to my concerns.I can't wait to see him in the fall!
22:28 23 May 18
Tim was great. He was polite and very patient, answering all of my questions and explaining to me what was supposed to be happening and what he thought was actually happening. When it turned out not to be an HVAC issue, he even called and made the appointment for me to have a plumber come out and investigate.
22:03 01 Jun 18
Marvin was so awesome. His customer service abilities were in the superlative. The way he Carried himself and discharged his duties led me in deciding to stick with Michael and Son.It's time for my inspection and servicing. Brian and his team actually knew what they were doing. They were so professional, swift and executed their task or performed their work in an exquisitely detailed manner. Yaaaay, it is Micheal and Sons all the way give them a try; I just did and I have not regretted, not a bit.
23:53 05 Jun 18
I contacted Michael and Son on yesterday pertaining to an attic fan that was not working (temperatures got up to 102 degrees). They sent an electrician today (within one day service) to repair the attic fan. The electrician, Oscar Flores, called me approximately 30 minutes before his arrival, diagnosed the problem immediately after looking at the fan in the attic, and repaired it within 30 minutes. Oscar was professional, knowledgeable, and had outstanding people skills (greeted me upon his arrival, put booties over his shoes, and informed me of the problem and what he needed to do to fix the problem). I highly recommend Oscar Flores and Michael and Son for any electrical issues. Also, I recommend Michael and Son's Home Maintenance Plan.
18:58 07 Jun 18
Mohamed provided a service check for my air conditioner.He was not only highly professional and a knowledgeable technician, but he also was very courteous and customer-service oriented. He answered all of my questions, and made some excellent recommendations that I plan to pursue in the near term. The service he provided certainly exceeded my expectations. I would recommend Michael & Sons (and Mohamed) wholeheartedly. I certainly will use their service again without hesitation.
02:14 15 Jun 18
I really appreciate the service men who came out today to service my ac. They were very helpful explaining what they were doing. When I ask question they answer them. Thank you so much for your services. Looking forward to using Micheal & Son again.
19:57 29 Jun 18
Excellent experience with Tim today.Tim was on time, very polite and resolved my problem within the hour or less.Tim was also very informative about the issue and how he made the repairs.Because of Tim’s professionalism, I will continue to use Michael and Son in the future.Please tell Tim thank you and hopefully he will be the representative should I need assistance in the future.Thank you,Steve Lescallett
20:35 03 Jul 18
Michael & Son is a great company. They’re always on time, if not early. Their workers are professional yet friendly. We are pleased with the quality of their work. Our smoke detector battery died last February and it began beeping obnoxiously every 5 minutes. They came out promptly and changed our battery and subsequently offered us their annual contract where we received plumbing, electrical, heating, and AC services at a flat yearly rate. Worth every penny! In a house, there’s always something that needs attention. Mr Sean Smith serviced our home today. He called when he was on the way; he was friendly and very professional. He made suggestions that we will adhere to because they will benefit us in the long run. I highly recommend Michael & Son.
15:47 10 Jul 18
Thank you to Ryan M. Johnson for providing my mom great customer service for the emergency on her hot water heater. His professionalism and expediency prevented a flood in her basement. He was very well prepared in having choices of how to get the old one replaced and a 10 year warranty guarantee and came all the way from Virginia to get the problem resolved. Greatly appreciate the knowledge that this clinician had in resolving the problem.
20:14 13 Jul 18
We use Michael & Sons for just about everything in our home at this point - they are my first call for plumbing, AC, and electrical and are always pretty quick to get us on the books. Every tech I've worked with has been great - today a general AC checkup turned into a big money-saver down the line when the tech (Timothy) clued me into a special kind of filter I could be using. That stuff is appreciated and why I keep calling these guys
21:23 13 Jul 18
Troy came out to our house to fix a faucet. He took the time to knowledgeably explain the options to me. I was so impressed that I asked him about other plumbing issues in our house that I was concerned about. His thoroughness and knowledge as well as his ability to explain plumbing terms in laymen speech was impressive. I am going to recommend him to friends and family as well as to complete near future projects in our home.
22:33 20 Jul 18
Kevin was terrific. Right on time (even a little early), very efficient and knowledgeable. He was kind enough to do the annual "tune up" as long as he was already here to check out the problem I was having with the HVAC system. I really appreciate his attention to detail and his kindness. I was also very pleased to know that the issue I was having was totally covered by the warranty. Your company has always been very professional and very good at what you do. Thank you.
02:03 02 Aug 18
Tim was incredible! He was proactive, effecient, incredibly personable, and his customer service was outstanding. He went above and beyond to provide us with exceptional service. He was one of the most personable and friendly technicians that I've ever had the pleasure of interacting with. Tim is great and we hope that we can get his support in the future.
23:25 07 Aug 18
Jose Suero responded timely and provided a step by step explanation in trouble shooting my issue with my submersible sewage grinder pump which required to be replaced. I explained the importance to have it completed today due to family coming. After calling several suppliers who did not have the pump in stock and all had at least a week lead time for delivery. He continued to contact suppliers until one was found. He left to purchase the equipment and supplies and when he returned work was completed professionally!! He also worked in a manner as to ensure not to track any debris into my carpeted area and ensured to clean his work area. He also scheduled a tech to provide me an estimate next week to install a microwave vent for a long term issue. This is my first time doing business with Michael & Sons and I will definitely contact them again!!!!
00:53 10 Aug 18
Our A/C technician Calvin is amazing! The professionalism, courtesy, and care that he exhibits towards his customers is unparalleled. He was so thorough with his work, all the while walking us through the process of explaining what were the options we had given the diagnosis of the problem with our furnace and A/C unit. He came even at the end of a long day and still greeted us as he arrived with a smile and the same positive demeanor as always. We fully trust the services provided by Michael and Son thanks to technicians like Calvin.
16:15 10 Aug 18
Excellent customer service!! We had called several electricians to help with the install of a double wall oven. Each just said they couldn't help. But Jorge B. with Michael & Sons came out, and after inspecting our new unit & our cupboard, went the extra step to help us find a carpenter who could help remodel our cabinet. After the cabinet was sized properly, Jorge came back and installed our oven quickly. He was professional and extremely customer oriented making sure to answer any & all questions that I had. I will definitely call and ask for him again the next time I need an electrician.
14:48 16 Aug 18
Charles did an excellent job fixing our tub temperature valve. He was thorough, clean and courteous. He worked efficiently and took care to be sure everything was fixed and in good shape. He kept the bathroom area clean. He was patient with our children who were curious about what he was doing in their bathroom. I highly recommend Charles and Michael & Son Services
Deb Swacker Nussbaum
01:36 30 Aug 18
About 3 years ago I had a light installed in my dining room by Terrell and an apprentice that was shadowing him. They spent hours putting it together and were fantastic. And it looked fabulous. A week ago it needed a small repair and who showed up but Terrell! I was delighted. He fixed it in a few minutes! But I missed his apprentice who was apparently back at school. Thanks for all your hard work!
17:11 30 Aug 18
I have used Michael & Son for 3 different projects. The staff and technicians have an unmatched professionalism. They are courteous, polite and very trustworthy. The work is thuroughly discussed with the client. I have a home warranty which has failed on quite a few occasions and I have had to resort to hiring someone myself. Michael & Son never disappoints. I would highly recommend this company to anyone needing household maintenance or repairs.
23:51 07 Sep 18
Jorge and his team did a great job installing our lights and ceiling fan. They went above and beyond protecting my home as they installed the lights. They were quick and detailed. Always asked if the the lights were installed at the correct height before finishing the install. They arrived closer to the end of the appointment time, understandable because it was the last appointment of the day. Overall great experience. I would use them again and would recommend them to a friend.
23:52 13 Sep 18
I called Michael and son and they sent someone immediately. Troy was fantastic. He diagnosed a nasty leak hidden in an old shower valve that leaked through into our garage. He kept us abreast of what he was doing and was a clear and effective communicator. The job was done right and I’m beyond satisfied. He spent time educating my wife on our shut off valve, labeling things that should have been but were not. He went above and beyond. The work site was spotless as well. Best plumbing experience I’ve ever had.
17:19 17 Sep 18
Electrical work was completed by Corey. He arrived exactly when he said he would. When he stepped into our home, he immediately slipped protective covers over his shoes to avoid tracking in any dirt. He corrected our electrical problems very quickly. While he was here, he was totally professional and very friendly. Ahead of time, he explained what had to be done and when he was finished, he explained what was accomplished. The charges were very reasonable for the work that was done. I HIGHLY recommend using Corey and Michael & Son.
21:37 18 Sep 18
This was my second time using Micheal and Sons for electrical work at my home. Their customer service team is friendly and helpful every time I call. Both times I was lucky to have Abraham complete the work! Both times Abraham was on time, professional, courteous, clean and efficient. His first visit he and another crew member installed three ceiling outlets for ceiling fans where there wasn’t one before. This time he and a crew member installed a vaulted ceiling fan, installed another electrical box in a ceiling and fixed a couple of switch/ outlet issues. I would hire Abraham over and over again! I will definitely call Michael and Sons for any service I need at our home.
19:54 24 Sep 18
Mr. Cruz from Michael and Son came to do a maintenance check on our central air conditioners. I was impressed by his professionalism and willingness to walk us through what he found and what he work he performed. He was extremely thorough and helpful. I cannot express fully how happy we were with his effort and would gladly welcome him back for any work we might need in the future! Mr. Cruz is why we like Michael and Sons...I highly recommend him!
19:13 26 Sep 18
The team at Michael and Son was fantastic today. They came out quickly assessed our problems and offered the solutions. They were friendly and personable. And made me feel at ease. Great team... I highly recommend them.Tim, Delvin and Mark were great!
19:30 08 Oct 18
I have never had a more pleasing appointment with a plumber. Troy Coffey was the epitome of professionals. He did a through survey and inspection of the pluming in my home and explained everything completely. I had almost lost confidence with M & Son after my last experience with your service representatives this summer. But I am glad I decided to try your company one more time. If only M & Son would do something about their service representatives. Both Troy this time and Jeff who repaired my heat pump a few months ago are excellent. I know of customers you have lost because or the people they speak to on the phone!
17:34 10 Oct 18
Jorge and Jeffrey were fantastic. They were on time and called me before they arrived. They were incredibly professional and knew exactly what they were doing. They had my ceiling fan installed in 15 minutes!!!! Fantastic job. Kept the area clean and left no mess behind. The price was right! Great service. I would highly recommend them to my family and friends.
15:05 09 Oct 18
Terrific service as always. Technician Ryan Johnson showed up during the scheduled window and was professional, courteous and thorough. He was patient with all my questions while he worked and explained everything in detail. The dogs liked him also.It is techs like Ryan and the quality service he provides that have kept us with Michael & Sons for so many years.
20:37 22 Oct 18
Luis and the trainee (Staten Island guy), sorry I forgot his name. 🙁 They were great! This was the first time my husband and I ever received so much information before. We always have received great service. However, these gentlemen stood out by far. They were friendly, knowledgeable and informative. I appreciate them coming in such short notice. Luis was able to get our furnace to work with no problem. We will always recommend Michael and Sons for any of the services the company provides. But now we will definitely recommend, if you need an awesome HVAC person, ask for Luis every time. You won’t be disappointed.
13:45 26 Oct 18
I recently had a new water heater installed by Cesar from the plumbing department, and he did a great job. I have been a Michael and Son customer for over 8 years. During that time, I have had electricians, plumbers and HVAC technicians from this company complete inspections and maintenance in my home as well as other fixes. I had previously worked with Cesar on other plumbing projects and requested him for this job. He always explains things well, answers my questions and is very experienced. He cares about his customers, is straightforward, values the work he does and takes pride in the results. My new water heater is doing well and the installation process went very smoothly.
20:49 25 Oct 18
My technician was named Anselm a very knowledgable and friendly person. I needed a new Water Heater.Anselm installed the new water heater and cleaned up everything to my satisfaction.Everything works great. Very happy with the short amount of time it took Anselm to install the water heater and get me back up running again.
20:21 30 Oct 18
Mr. Day did an excellent job reviewing all of my existing plumbing and making great recommendations. Also, Luis stopped by and checked out the HVAC system. He was very professional and made several great recommendations as well. These 2 gentlemen did a great job and I accomplished exactly what I needed to do and there was no overselling. Glad I signed up with Michael & Son.
23:03 03 Nov 18
This was the best experience ever for service in my home. Sam was the most professional and helpful person I have come in contact with in some time. Our vents were cleaned on time and with a quickness. I highly recommend Michael & Son Service for anyone that has a need for in-home services. Thanks Sam for the wonderful customer service. Your call prior to arrival was an added touch that really made a difference. Once you arrived the service was professional and with a high level of customer care. Thanks so much. Helen & David Hill
21:05 02 Nov 18
I was very pleased with the recent work by Michael and Son. They properly diagnosed that the wiring to my eclectic water heater was done improperly and did not meet code requirements. A new cable was installed above the ceiling to correct the problem. The electricians were courteous and very professional by every measure. I will use Michael and Son again.
22:30 10 Nov 18
The technician that arrived on Saturday, Tim Roberts, called about an hour before the expected arrival time and ask if it would be OK to arrive early. Absolutely, sooner is better. He arrived at the agreed upon time and started getting to work diagnosing the issue. He was very thorough in his diagnosis and tracked down the issue our system was having. He then made arrangements to personally repair the system as soon as possible, even though that meant coming in on that Monday (a federal holiday). He truly went above and beyond to ensure we were had heat as soon as possible. He is a very pleasant and competent technician, one who I would gladly like to have servicing our HVAC system in the future. 5 STARS!!
20:31 10 Nov 18
Service tech arrived during scheduled time. Office kept me up to date on schedule. Once tech gave me the price and was agreed upon, he started the work. Was done in a few hours. All work looks great and was done in time for my install. Would use them again.
01:19 14 Nov 18
Great service by a number of people. I had a visit by a furnace guy, a plumbing guy and an electric guy. All of them did a thorough job ... especially the plumbing guy, James. He made a couple of suggestions to help with some problems I've been having and some improvements that would help. All of them made some suggestions but they weren't pushy about it. They laid out what they recommended, explained why and followed with an estimate. They didn't harp on those things which I really hate. Overall a good experience and I'm glad I signed up for the yearly service. I will do so again.
01:55 17 Nov 18
The plumber was professional and personable. He was organized, efficient and answered any question I had. He kept his cool when we discovered that the water heater was defective( no fault of M&S). He simply exchanged it and was back with a good one an hour later. Would recommend him to anyone.
16:43 30 Nov 18
Luis did a fantastic job in explaining why he was here and what he was doing. He took the time to answer my questions and fully explaining what I needed to know. Excellent job! I was very pleased and would recommend Michael and Son to neighbors.Chris Murphy
19:32 02 Dec 18
I had a leak with my water supply lines and valve in my bathroom sink. One of my toilet tanks was detaching from the base and also needed new valves, flapper, and gasket, etc. Augustin Gomez always does a great job to service my plumbing needs. He is efficient and knowledgeable. I'm very satisfied with the quality work and the price is reasonable. Thank you!
Braun Film and Video
16:15 12 Dec 18
We've used Michael and Sons for years and have had the pleasure of working with Bill as our 'regular' plumber during that time. He has successfully diagnosed AND corrected every issue we've ever encountered with an extremely high degree of professionalism. Bill has clearly seen it all and knows exactly how to remedy. He explains things clearly, is trustworthy, makes smart recommendations and is probably one of the most competent technicians I've ever worked with. And as a bonus, he's a super nice guy to deal with.
19:55 12 Dec 18
Bill is a terrific plumber and one of (if not the most) experienced plumbers at M&S. He is a nice and patient guy and has actually helped to train a few of the M&S plumbers that are sometimes dispatched. He is very honest and tells it like it is from his professional knowledge. He also goes out his way to help the customer save as much money as possible, while ensuring warranties and reliable service. I have never had any problems with his repairs and always ask for him if possible. I highly rate and recommend him.
17:59 12 Dec 18
Excellent professional quality work. Had a new water supply valve/stack installed. Provided a range of options explaining the pros and cons for each. No pressure to select either option . Provided clear explanation of the functioning of the system and helpful tips on maintaining plumbing fixtures. Very useful information if you DYI. Arrived on schedule, cleaned the site when finished. Clearly demonstrated pride in quality workmanship. Could not be more pleased.
18:37 17 Dec 18
We have been using Michael and Son since we moved to the area 2 years ago. Each technician that has come out has been professional and courteous. The process for making an appointment is easy and I have found very flexible. I've always received a call when someone is on the way to my house. I like that recommendations are made but there is not a hard sell. The documentation is excellent. Michael and Son does great work and I've not had any issues with anything they have done.
13:38 19 Dec 18
12/18: Henry was fantastic. I had the unfortunate news that my hot water heater finally saw its end after 15 years. He explained everything to me and was extremely patient. Amazing experience. Thank you Henry!12/5: Alex did a terrific job. 10/10. He was patient with me as a new home buyer and he answered every question in a way that I could actually understand. Thank you Alex for your hard work!
05:05 26 Dec 18
The service techs that responded to my appointment were professional, knowledgeable, and very informative. They answered all my questions and I felt assured that everything was fine when they left. I would love to have them respond if I have any future plumbing problems. Great service!
Marsha Hamilton Boyd
18:18 19 Dec 18
David was very knowledgeable and reviewed all information about the heat pump, what needs we may have in the near future, and actions to take to maintain maximum function. He was very pleasant and easy to work with. We are very satisfied with the service he provided and look forward to working with him or his associates at Michael & Sons.
20:04 31 Dec 18
Mr. Nika provided Excellent Service. Patient, polite, thorough, professional. Explained what the plumbing problems were and all of our options for correction. Could have installed parts already on truck but after speaking wit us he went the extra mile to get higher quality parts. Also arrived when he said he would. Hope to see Bill next time we need help. He is personable and inspires confidence. He is our favorite plumber.
15:33 31 Dec 18
We had Bill replace our shutoff valve and did a tank rebuild for us as we had a leaky tank. He was super friendly and helpful. He also showed me how to shut off our water so that we would not be caught off guard in case we encountered a large leak in the future. He also was efficient and did the job right the first time and gave me tips for keeping good maintenance. A super pleasurable experience I will definitely use the services again!
22:10 09 Jan 19
Amazing customer service and professionalism. We have used Michael and Sons several times over the years and we have never gone wrong. I love that you are given a quote upfront before any work is completed. You will not be blindsided you are with a honest team of professionals who are always upfront about costs. We called for a leaking pipe, we were seen the same day. When the technician arrived he was able to find the leak, in a very tight spot, and fix it in no time. The tech also uncovered the source of the problem. In a short afternoon he had our pipes working and up to code. The techs even wear little shoe covers to keep your floors clean. I wouldn’t call anyone else, Michael and Sons always wows. I am so greatful for their amazing work and prompt service! Pro tip, purchase their home warranty and you get a 10% discount off of all of your services, free calls and priority service. They’re the best!
20:23 16 Jan 19
Troy and his assistant/apprentice were excellent. They were prompt and efficient. Troy explained clearly needed to be done. And then performed the work competently. Thanks for sending him to do this job🙂
05:10 24 Jan 19
Troy and his assistant/apprentice were excellent. They were prompt and efficient. Troy explained clearly needed to be done. And then performed the work competently. Thanks for sending him to do this job🙂Great
19:44 23 Jan 19
John H. is the best plumber ever! He explained all the work to me before he started, and gave me pricing. He had to hunt down some parts for me and was extremely conscientious, hard-working, amiable, knowledge, and professional. Highly recommend!Mauricio M. is a great electrician. Very professional, knowledgable, and efficient. Excellent!Gaston is an exceptionally professional, knowledgeable and amicable furnace technician. He explained everything about my furnace to me in terms that I could understand. He gave me great advice and tips for furnace care. Highly recommended!
09:32 23 Jan 19
I’ll begin with how quickly they were able to send out the gentleman: fewer than four hours. That’s very impressive, no doubt.They adjusted to my schedule, even though it meant making a return trip the next day because that was best for my family.The gentleman was polite, cleaned up after his work, and I am quite pleased with the results.
00:29 29 Jan 19
Michael and Son are the gods of plumbing. I had to replace my water heater and in less than two hours my assigned master plumber, Anselm, did the job flawlessly. My neighbor was replacing his as well with another company and I could witness how superior the service of Michael and Son was. Totally worth it and reliable. Anselm answered all my questions about the new water heater and explained how this new appliance meets the highest standards of efficiency while protecting the environment. Don’t hesitate to contract their services.
17:57 29 Jan 19
Our service technician was WONDERFUL. Very professional and made it clear that our situation was important to him. He was able to work me into his schedule for the very next day. While doing the installation he also checked on other pipes in the house and made minor repairs and made suggestions on other areas in our home to avoid future emergencies. Despite what was an unexpected (and very expensive) service, turned out to be such a positive experience. Very grateful!
16:36 29 Jan 19
Excellent Company! I contact this company, and they sent someone out the net day.The technician Luis came out to diagnose my heater, and he completed the job within a timely manner. He was very professional, and is very knowledgeable about his job. I definitely would recommend this company to someone that is looking for excellent customer service.
19:48 29 Jan 19
James, the young man sent to help correct our water problems, was one of the most professional people I have ever had the opportunity to work with. He was personable, courteous and respectful of my home. He worked without breaks and then completed a walk through to insure the work done corrected the problems. I will definitely call you again if I ever any any plumbing needs.
00:07 02 Feb 19
Troy came out to our house to fix a faucet. He took the time to knowledgeably explain the options to me. I was so impressed that I asked him about other plumbing issues in our house that I was concerned about. His thoroughness and knowledge as well as his ability to explain plumbing terms in laymen speech was impressive.I reached out to I reached out and requested Troy again when we needed our Hot water heater needed to be replaced. He is very professional and is one of the service providers that I know he is going to do a great job. Such a peace of mind!
J Frank La Due
16:31 14 Feb 19
We had an emergency with no hot water and the service we received was outstanding. The time to respond to our home was excellent. The technicians who came were thorough and professional. The repair needed was explained in detail as well as all the options available. The replacement of the old failed unit was carried out expeditiously and was thoroughly checked out. The techs were able to get back up and running without complications and answered all my questions. I would call on them again without hesitation. All service should be this good!
18:00 14 Feb 19
The tech called me 30 minutes before the appointment and was right on time. His plumbing inspection was very thorough and he gave recommendations along the way of things to do to prolong the life of my appliances. I had wanted to remove a dishwasher for a long time so I asked him to do it today. It was a challenge due to small work space. He cheerfully took his time and completed the task quickly and efficiently. I am very pleased with his professionalism.
21:40 16 Feb 19
We love Michael and Sons! We had a problem with our HVAC (heating went out) over a weekend and Micheal and Sons were by far the best price! I’d highly recommend Dakota Decker. He’s extremely knowledgeable, super friendly and knows how to get things done quickly and effectively. We’ll definitely be using them again!
16:29 18 Feb 19
As soon as Vance entered our home I felt calm. He explained everything very carefully. By the time he left I was very pleased. I truly recommend him and the Michael & Son Services for your home needs. Thank you very much!
01:11 20 Feb 19
Bill was very professional, he took the time to explain every thing in a manner that was simple for me to understand, considering I knew nothing about plumbing. He was considerate of our home and covered his shoes with booties. He was polite and I would recommend him to anyone. This was my first time using Michael and Son, I will definitely be using their service again!
23:12 23 Feb 19
Abraham and the other 2 men where wonderful. Everything they did was explained to me as well as the price. I feel they respected me and my home. I would not hesitate to have them in my home again.Thanks so much for all you did.
13:42 24 Feb 19
I've always been very satisfied with the service and support. Their technicians are personable and pleasant, and the Carrier heat pump we had installed is reliable and saved us money on our monthly bill. At this point I'll call them for any issues we have in the house because I know the level of service that I'll get for my money.
01:12 25 Feb 19
My sump pump burned out resulting in a major flood in my basement. The dispatcher I spoke to first was very pleasant, helpful and easy to work with. The plumber, Shakir, was great. He arrived on time, gave great advice and service, drained the flooded area on a cold blustery day and efficiently replaced the sump pump. The price was explained clearly in advance of the work and was reasonable. This was a difficult day made easier by the services of this company and I definitely recommend them!!
19:29 27 Feb 19
Bill Nika was wonderful and so helpful! He diagnosed the problem with our shower immediately (he even guessed what it was correctly before confirming it.) He is very thorough and detailed and shared lots of helpful info while walking me through each step of what he was doing to fix our shower head and drain. He also gave me great tips on how to better take care of our homes plumbing. I highly recommend working with him and Michael and Sons!
17:36 05 Mar 19
Alex was incredibly helpful. He was very polite and professional. He also took extra time to take pictures and show me things inside the system. I also appreciate that he wasn’t trying to upsell me on everything. He gave me recommendations and went through the severity of each item. Thanks so much!Edited to add: more great service from Dwayne and David. Plumbing and electrical inspections were great and again i really appreciate the passion this team has for their craft. Thank you!
02:02 07 Mar 19
Mr. Session was on time for appointment . Very courteous and careful. He explained what he was doing. Very pleasant. Also offered information of things i could do to save money. Very good.
16:36 11 Mar 19
Frank was expert and knowledgeable about what needed to happen with my system. He made the repairs and suggested a Home Plan which will be helpful and reasonable. I am very pleased with the service I received. Service arrived on time and soon after my call. Very glad to have found Michael & Son.
02:04 15 Mar 19
Luis did a great job. He came same day as our initial call to provide an estimate and was very helpful and informative (and didn’t try to up sell us). He came back two days later to implement the things we needed and he was great. Very satisfied with the service and would definitely use him again. Thank you!
13:57 16 Mar 19
Replaced all the interior parts to the toilet tanks in both my bathrooms. Was timely, and very efficient. I am very happy with the work and service provided. Will definitely use him again in the future. I had Bill again. He came to me on his day off, amazing. Again great service, very professional. Will call and ask for him again
19:24 21 Mar 19
Our furnace gave out. We looked for someone who would come on a weekend. The gentleman from Michael and Son's was very pleasant and diagnosed the problem quickly. Our motherboard was shot. He mad e an appointment for an estimator to come the next day. I researched new gas furnaces and prices. The estimator gave us a good price on a Carrier and within two days we were toasty warm again. He also gave us a heavy duty duct cleaning. Everyone who we have encountered was very pleasant and professional.
21:53 22 Mar 19
Troy was professional from start to finish. Came in on time, looked at the work to be done, gave an estimate, completed the work and ensured satisfaction before he left. Even offered to put things back that he had to clear out of his way to get the work done. Recommend this professional to anyone.
14:32 01 Apr 19
I have to say that my experiences with Michael & Son each time have been extraordinary, to say the least. I give credit to the Owner(s) for selecting the top Technicians, Customer Representatives, and general personnel. I'll share my experiences with Chris February 6, 2019 for a plumbing issue) and Charles (March 25, 2019 - also a plumbing issue). On both occasions, these young men came prepared to work, very knowledgeable, and expedient is solving the problem at-hand. They were extremely polite, with a strong sense of urgency to get our issues resolved. Charles was faced with a difficult task when he arrived, but never relented in solving the matter. I was thoroughly impressed with his willingness to consult management...just to ensure all possibilities were addressed. While no organization of any kind can "teach" character and integrity, Michael & Sons selects only the best, with these tenets re-established. It is also my humble desire to apologize again for taking such an extended time to respond to you. With the speed and care with which you always respond, it is completely unfair for me to seem ungrateful. Thank you and all of your staff for such great work and absolute dedication! You will always have a client in me, and my referrals will go to no one else!
16:07 09 Apr 19
Alex Smith was very personable and professional. He inspected my air conditioning system and was very thorough. He explained the whole process, what was right, what was wrong. I appreciated his opinion and suggestions for what I needed to do for prevention of future problems. I felt very comfortable with his suggestions. He did complete some of the necessary upkeep measures he suggested, both efficiently and professionally. I would recommend him always.
16:15 10 Apr 19
I have their gold service service plan and it’s worth every penny. Twice yearly heating, plumbing, and a/c check ups and the plan has covered every part and labor I’ve ever needed. That’s worth the price of the plan by itself. The techs are always knowledgeable, clean and courteous. I’m pretty happy with the service they provide.
21:33 26 Apr 19
I couldn’t be happier with my experience with Michael & Sons... from start to finish I was impressed with their professionalism and friendly interactions. Their quotes were detailed and easy to understand; the entire process was outlined and next steps were always communicated multiple times to ensure we were comfortable with what was happening and that we knew exactly what to expect. The tech, Jason O’Brien, is a huge reason I am so happy with this company. He was patient explaining things to us, he was friendly and kept the work area clean and safe. Every step of the way he made sure we were informed and happy. Hard to imagine building comfort and rapport with folks coming to your house to provide a service in just a few days, especially nowadays when good customer service seems to be a thing of the past, luckily not with Jason O’Brien or Michael & Sons.
15:55 14 Apr 19
I had a great experience with Michael and Son. My plumbers name was Troy C and he was fantastic! He was very thorough and understanding in giving me explanations of the processes, prices, and time the service would take. I could tell that he had his customers best interest in mind. Thank you Michael and Son for sending Troy to do some work for me, I appreciate it!
00:38 25 Apr 19
The plumber was on time and displayed very good customer service. He explain everything he was doing. Answered the questions I was concerned about in reference to both jobs he was doing. For example, I wanted to be able to wash my hair which had a sprayer type knob and he said I got just the thing for you. this made me so happy because I am 82 years old and he explained to me that he understood what I needed a faucet that would be easy to handle. He walked me thru each job and showed how they worked and talk to me about the warranties. He was an excellent plumber and I will continue use your service and will recommend Michael & Sons to others. Burdens have been lifted. Thank You!
15:50 28 Apr 19
Both the plumber and electricians arrived as scheduled. Electrician was able to provide an estimate and scheduling for follow up work was accomplished with ease. The plumber installed a new garbage disposal and scheduled follow on work. Using one company for both plumbing and electrical work made it easy to get everyone in at the same time, minimizing the amount of vacation I had to burn.
16:48 25 Apr 19
Luis was great! He explained things so I was left with a full understanding of what he did and what he recommended we do next. In addition he also made us feel very safe in knowing we weren’t being sold things we didn’t need and we look forward to receiving a quote for our new unit!
15:33 07 May 19
Luis O. was very professional. My A/C was out for two weeks. He called ahead, showed up on time, and was curtious from start to finish. He kept me informed of his progress and explained what the issue was. Once completed, he discussed how to properly maintain the system. I would highly recommend.
20:25 14 May 19
I had s yearly plumbing inspection today. Dwayne Day was my technician. I have to say he was awesome. He went over everything, answered all my questions,etc. He was very polite and knowledgeable. You have a great employee Michael and Sons!
19:09 18 May 19
I have had excellent service both customer and repair with Michael and Son Services.I've had several services one a leaking pipe; and of recent a bathroom drain issue.I m very pleased with both service person's that dud the repair work; i would definitely refer Michael and Son Services other's.Michael and Son repair men are professional, great customer service skills, knowledgeable, and efficient when performing their work.👍
16:40 29 May 19
This was my first time hiring a plumber. We usually try to fix on our own. I went with Michael & Sons for two reasons; 1. Their other reviews 2. Their hilarious Mike Tyson Super Bowl Commercial. Bill came out today to fix a leaking shower. He was very friendly and quick! Also he was early which was even better! My 1 year old son thought Bill was great too. I would definitely use Bill and Michael and Sons again.
20:59 12 Jun 19
I had them come out to my place for the annual air conditioning check-up/inspection and it was terrific service. The technician was friendly, respectful of my home and knowledgeable about air conditioning units. She even provided a helpful tip on a less labor intensive way to keep my condensation line clean. I would highly recommend using them for your cooling and heating needs!
16:14 13 Jun 19
I love this company! With them, you know you are going to have great customer service and honest work done! If there is any problem that arises from their work, they are quick to fix the issue. They do a wonderful job...and you feel confident that your plumbing problems will be properly diagnosed and repaired. Overall great experience.
16:31 13 Jun 19
Had a gas issue that wasn't an emergency but needed immediate attention. Ben at Michael and Son was out the next day to assess the issue and resolved my gas line concern quickly and professionally. I'm very pleased with M & S and extremely pleased with Ben's work. Many thanks.
01:04 21 Jun 19
I had a wonderful experience with Jon Harris. He is a very skilled plumber with Michael and Son. I needed help with a difficult job, and he was very professional. He took time to explain what needed to be done, and he was very thorough in his approach to solving the problem . He also has a terrific personality. I highly recommend him if you are looking for a hardworking plumber that is well trained, and able to tackle the job! Wish I could give 10 stars!
20:40 20 Jun 19
I called Michael and sons for a broken handle on toilet. While bill was at my home he did an inspection which was covered under my plan. I told him how my shower never gets hot and I’d been taking cool showers for over three years. Thanks to bill I am now able to take a hot shower! He fixed the loose toilet seats also and showed me how to turn water off when on vacation. He even gave me his cell phone number in case I have questions. Bill was great. Thanks for superior service!
18:27 26 Jun 19
Troy was an experienced person and gave out a lot of information while servicing. He was kind and very respectful of the rest of the family members (incl. our four legged companion). He completed his work on time and did a fantastic job and double checked his work to ensure no snags. I would highly recommend Michael & Sons Service for their prompt turnaround and being able to complete the job in a timely fashion.
22:27 09 Jul 19
Randall provided excellent service today. He was courteous, professional and very knowledgeable. An absolute pleasure to work with! Thanks for fitting us in since we basically have not had power since the 4AM surge. We will use you again and recommend you to our friends and neighbors. Hopefully your plumber coming tomorrow will be just as good!
17:30 09 Jul 19
Anselm was a great person to come install two new faucets. A good person with animals, he took time to greet our dog. He went right to work after that and did an outstanding job. I would recommend him highly!